Clients 2018-06-07T15:35:33+00:00

Client Case Studies

bksb is the most popular and widely-used online LLN skills solution available. Our products are used around the world in countries including the UK, India, South Africa, Nigeria, Brazil, and the United Arab Emirates. Our solution is used in schools, by training providers, TAFE’s, universities, and many other organisations. During our 20 year history, over 25 million learners have used bksb to improve their literacy, numeracy and ICT skills.

At bksb, customer service is our number one priority – all bksb clients receive full technical support by phone and online at no extra cost and all of our packages include installation and maintenance. We pride ourselves on the diversity of organisations that rely on our products. Our friendly staff have extensive knowledge of the education sector and are able to advise your company on the best bksb package for you, according to the nature of your business and the industry that you operate within.

Our dedication to providing 5 star customer support has enabled us to build long-standing relationships with our clients. Take a look at the case studies below to see how bksb has helped them and their learners.

Client Name: Various

Each year, we ask our valued clients to provide feedback on the bksb products and our related services. The survey ran for two weeks with a 7% response rate. The results show that overall clients were very happy with the bksb customer experience.

  • 100% of the respondents said they were satisfied with the quality of the learning resources.
  • 100% of the respondents said they were satisfied with the assessment components being easy to understand.
  • 91% of the respondents were satisfied overall with the bksbLive program.

Our Client Feedback Survey also gave clients the opportunity to provide comments about their experience. Here are some of the testimonials they provided.

bksb provides a great opportunity for students to work individually to learn and practice the skills that they need to develop. ~ Murray Bridge Independent Learning Centre

I think bksb is a great place for students to start especially when they have missed a lot of primary schooling. bksb online helps the young people to work on their own. Well done. ~ Whitelion

On the whole, the bksb is a great tool. When I have discovered and raised issues with assessment questions, there has been a great response to them being rectified. ~ CQUniversity

As an LLN practitioner – great using BKSB as a diagnostic tool to identify students’ ACSF levels pre-training. ~ TAFE Western Sydney (WSI)

Client Name: TAFE Queensland Brisbane

Juell Young recently studied a Health Services Assistant course at TAFE Queensland Brisbane, and has now been accepted onto a Diploma of Nursing qualification. In this case study, she explains how bksb helped her to gain her English certificate, and gave her the confidence to improve her maths skills, which she admits she found challenging.

My name is Juell Young and at the young age of 61, I recently enrolled for a Tafe Certificate 111 Health Services Assistant course. Prior to starting my course, I was required to complete a bksb (basic key skills builder) English and Maths analysis. My bksb skills were adequate for the course I enrolled in, but I had enjoyed the bksb analysis process so much, that I decided to complete the units that were available, to attain an online English Certificate and a Maths Certificate for my levels. I gained my English Certificate, but my Maths Certificate was more of a challenge because my era of education did not involve a lot of the variable equations of today.

I found the bksb software to be completely user friendly, even for my age group, with easy to follow learning units within each skills unit, so I was able to learn new maths and refresh my prior maths knowledge first, before attempting to pass each skill set of questions. With each skills unit I passed, I felt more confident in attempting the next. There were no time frames involved and no limit to the number of attempts I tried to gain my certificates, so I never felt under any pressure.

Thanks to bksb, I have finally achieved my Maths Certificate Level 5 and I feel very proud of myself. I’ve enjoyed the experience so much, that now I want to work on upgrading my certificate levels.

Client Name: Lauren Smith

Client Name: Capricornia School of Distance Education (CSDE)

Tell us a little bit about yourself…

I am currently the coordinator for three spaces across the Central Queensland region that assist young disengaged youth reengage with learning. The programs implemented within the spaces aim to provide students with education in a setting that is both non-threatening and beneficial to their academic careers.

What bksb products does your organisation use?

Currently, CSDE utilizes the literacy and numeracy packages within the bksb program with the aim to expand in the future.

A program was required that would increase the skills in the core literacy and numeracy subjects while working at an individualized level and being easy to both understand and engage with. bksb offers this to our students.

Why did your organisation decide to use bksb?

CSDE decided to use bksb as it was clear there was a need for these students. A program was required that would increase the skills in the core literacy and numeracy subjects while working at an individualized level and being easy to both understand and engage with. BKSB offers this to our students and provides with a sound knowledge that they can achieve before moving them forward in their study.

We began using this program within the first semester of this year and it has proven to be a great success within our unique learning environment

When did your organisation start using bksb?

We began using this program within the first semester of this year and it has proven to be a great success within our unique learning environment.

The individualized learning plans have meant that for each of these students they are challenged at the correct level, eliminating both boredom and frustration. bksb has allowed each of the students involved in this program to access further education and employment opportunities through the Alternative Learning Spaces.

How have the bksb products made an impact?

The bksb products have made significant impacts for the disengaged students involved in these programs. Originally students involved are reluctant to engage. They are drawn to the concept of not requiring pen or paper and enjoy that the program is accessible at all times on the computer. The individualized learning plans have meant that for each of these students they are challenged at the correct level, eliminating both boredom and frustration. It has allowed them to succeed in education where previously they have thought of themselves as only failures. It has allowed each of the students involved in this program to access further education and employment opportunities through the Alternative Learning Spaces.

For the students themselves, the ability to have the questions read to them and to alter the backgrounds for eye comfort is an outstanding quality

What have you found most useful about bksb?

bksb allows the tutor to monitor each activity the student attempts, as well as to view the answers to assess the level of understanding. From an educators’ point of view, these are some of the most necessary tools within the program.  For the students themselves, the ability to have the questions read to them and to alter the backgrounds for eye comfort is an outstanding quality. It will also be beneficial, given that I work remotely from my students, to be able to message them through the program in the future.

I would gladly recommend bksb to any other schools interested in using this program.

Would you recommend bksb to other tutors/organisations? If so, why?

I would gladly recommend bksb to any other schools interested in using this program as I do not believe it is only useful in this learning arena. Many other teachers within CSDE are interested in the program and can see the benefit in using it with their own students. With the differing levels of bksb, students are able to continue to learn continuously. BKSB caters to all learners in all environments. Many organizations, schools and otherwise would benefit from this program.

Client Name: TAFE, NSW, South Western Sydney Institute

Tell us a little bit about yourself…

My background is in Adult Basic Education (Literacy/Numeracy) with over 25 years teaching experience and 10 years as a Head Teacher in this field. I am currently employed as an Institute coordinator of bksb in South Western Sydney Institute, a large metropolitan organisation.  I have had extensive experience working with both vocational and workplace students ensuring they have the required foundation skills to complete their training. In my current role I am responsible for the implementation of bksb across the Institute. With 10 college sites and 6 Faculties, this is a full time job.

bksb was evaluated by the institute as the most appropriate tool to use with our diverse range students

What bksb products does your organisation use?

In SWSi we use the full range of bksb products – Initial Assessments, Diagnostic Assessments, Learning Styles task, reports, resources and skills checks. We have also used the ICT assessments for some students.

Why did your organisation decide to use bksb?

Two years ago the Faculty Director, Maryanne Munro, investigated a number of computer based literacy and numeracy assessment tools. The imperative for this investigation was the Institute focus on appropriate course choice and course completion rates. Her research included a trip to the UK where she viewed bksb in action at Highbury College. The aim was to find a program that would help to not only identify literacy and numeracy skill gaps, but would provide resources to address the skill development need and also skill checks to measure skill improvement. As bksb has been adapted to suit the Australian vocational environment and mapped against the Australian Core Skills framework (ACSF) it was evaluated by the Institute as the most appropriate tool to use with our diverse range of students.

In the last two years over 1200 students have been assessed using bksb in English and maths skills against the Australian Core Skills Framework

When did your organisation start using bksb?

SWSi introduced the use of bksb in June 2012. In the last two years over 12 000 students have been assessed using bksb in English and Maths skills against the Australian Core Skills Framework.

How have the bksb products made an impact? (please provide stats where applicable)

The introduction of bksb has resulted in the following outcomes:

  • an increase of partnerships between vocational teachers and LLN practitioners
  • better student service – more accurate recommendations for course placement and identified support needs
  • an increased awareness of the literacy and numeracy needs of students and the impact on the development of foundation skills against course completions
  • a focus on using a wider range of teaching strategies used by teachers to accommodate students who have LLN difficulties
  • a review of traditional learner support provision leading to teaching efficiencies and more targeted support

While it is difficult to quantify some outcomes the indicators are that teachers are more aware and responsive to the LLN needs of their students. It is hoped that over time it will be possible to quantify the outcomes through increased course engagement and completion statistics.

bksb gives us online and standardized tool that maps against Industry Training Packages in all vocational areas

What have you found most useful about bksb?

Recent government and industry policy and strategy statements dictate a focus on the development of foundation skills. Because the current version of bksb has been mapped against the Australian Core Skills Framework it gives us an online and standardized tool that maps against Industry Training Packages in all vocational areas.

bksb offers a systematic approach to assessment. One of the stand-out features of bksb has been the efficiency and speed of recording results of assessments back to students and teachers and its capability to record a student’s progress over time using individual learning plans and skills checks.

Additionally bksb offers adult appropriate workbooks and interactive activities plus tasks to indicate learning styles and access computer literacy. It offers a whole package to identify and develop foundation skills.

One of the stand-out features of bksb has been the efficiency and speed of recording results of assessments back to students and teachers and its capability to record a student’s progress over time using individual learning plans and skills checks

How has bksb helped you as a tutor?

Working with bksb has given me an opportunity to put into practice my experience as an LLN practitioner. The importance of foundation skill development in the vocational learning environment has always been apparent in my teaching role; working with this program has only strengthened this view. I have also had an opportunity to expand my knowledge about a range of industry training packages and how LLN skills are imbedded in vocational training and workplace practices. Sharing this knowledge and expertise with other teachers has added to my own skill portfolio.

I feel confident that this program currently offers the best range of assessments and additional resources to assist our students.

Would you recommend bksb to other tutors/organisations? If so, why?

We have already recommended this program to others. Five other TAFE Institutes who have started using bksb based on our recommendation and information provided by MSIT staff. I know that no program will meet the needs of every organisation and individual student, however I feel confident that this program currently offers the best range of assessments and additional resources to assist our students. It is cost effective and hopefully will deliver the outcomes that will make our organisation viable in the changing VET environment.